FREQUENTLY ASKED QUESTIONS |
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| Lost Access/ Forgot Password : what to do if you can't log in to Digital Dreamgirls member's section. | Billing Information : Billing policy, billing questions. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Cancellation : how to cancel your membership with Digital Dreamgirls. | Technical Questions : Problems viewing live videos, broken links. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Our
support team is here to help
24 hours/7 days a week!
Call: (toll free) 888-932-2772 or outside the US at; 818-597-3280
to instantly cancel your membership click here: CANCEL
FORM
or contact support by email
at; support@cs.billingservices.com
LOST ACCESS / FORGOTTEN
PASSWORD
If you have an account with us, the following are reasons why you
might not be able to get access.
- Forgotten Password: Are you sure that's your password?
You can always email us at; support@cs.billingservices.com
to find out what it is! Make sure to include your name, full email address and the last 8 digits of the credit card you used to subscribe. - Wrong Case:
You must enter your username and password the exact same way each
time. If you capitalized some letters when you signed-up, you must
always capitalize them.
- Account Cancellation: You might have sent in a cancellation request some time ago and forgotten about it. You can contact support at; 888-932-2772 or 818-5973280 your username, password, and updated billing information and we will be happy to re-open your account! If you have disputed any charge from our company, we would have permanently closed your account right away.
- Fraud: We employ a program which watches out for multiple users on the same username and password. If you've found a way to trip our security program, then we've turned off your codes until you contact us.
- Declined Card: If your credit card was declined upon renewal, we closed your account. Contact support@cs.billingservices.com with updated card information and we'll be happy to try your card again.
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To cancel your account, simply email support@cs.billingservices.com or call 888-932-2772 or 818-5973280 and include your username and/or transaction number .Your cancellation request will be processed within 24 hours. Your account stays open and active until the end of your last billing period. You will NOT receive any email to confirm cancellation unless you specifically request it!
Some FAQ's about our billing policy:
- How much
am I billed and how often?
When you subscribe, you are billed $5.95 per month. You will be billed every month until you cancel your account. - How long
does my account last after I cancel?
You account lasts until the end of the month that you last paid for. So, if you are billed on the 15th and you cancel on the 20th, you will still have a membership until the 15th of the next month! - How does
the billing show up on my credit card?
Your billing appears on your credit card statement as "Earlyman, Inc.". This is our secure credit-card merchant service. Our support e-mail address (jettis) may also appear on the line.
- To dispute
a billing:
Do you feel you have been charged in error? Were you billed twice in the same month? Email our wonderful support staff at; support@cs.billingservices.com for help!
BROKEN
LINKS:
If you encounter any broken links or "File Not Found" messages, email
support@daily-desktops.com
and include in your e-mail:
- The full path name (http:// etc...) of the page you're linking from
- A description of the link (the text or image of the link)